Shipping & Returns

PROCESSING TIMES

We aim to dispatch orders the same business day provided it's received by 11am but we kindly ask you to allow 1-2 business days for orders to be dispatched. All orders are hand-picked and packed with love from our warehouse in Byron Bay, Australia. Once your order has been placed you will receive an order confirmation email. Upon dispatch, you will immediately receive another confirmation email with your tracking number. If you do not receive these email confirmations, please email our friendly Customer Care at connect@ritualfor.rest

Once dispatched, domestic orders within Australia will take anywhere from 1-5 business days, and up to 10 business days if you’re regional. International orders will take anywhere from 7-14 business days. The delivery timeframes are not a guarantee as courier movements are out of our control.

SHIPPING COSTS

All domestic orders over AU$100 after discounts are eligible for free shipping. For domestic orders, we use Australia Post. Please enter your address at checkout for an accurate shipping fee.International orders, including New Zealand, will be shipped via DHL Express or Australia Post; international shipping rates are calculated at checkout. *Global shipping excludes Spain & Russia - we apologise for any inconvenience this may cause.

CUSTOMS CHARGES

Please note that your country may charge taxes on your orders that we cannot be held responsible for. Neither FOR REST, DHL Express nor Australia Post are able to calculate these local delivery charges, hence these will have to be paid separately by the customer. If you are unsure, please check your country’s tax and import restrictions before ordering. If you refuse a shipment from FOR REST, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.

Parcel delivery specifications

You can add special delivery instructions at checkout if you like to your parcel to be left at your door if you are not home, e.g. "Leave at front door." This means you accept the risk of goods being left at the premises without your signature. Please note, that we won't be liable for any lost, stolen, or damaged deliveries that result from your requests. Parcels less than 500g, however, are delivered through authority to leave by default.

Entered the wrong delivery information?

Please email us ASAP connect@ritualfor.rest

Missing a package?

Please email us ASAP connect@ritualfor.rest

RETURNS

Replacement or credit as remedy

We want you to be satisfied with your purchase, however, we do not offer refunds for change of mind. If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

Refunds will only be made to the extent required by Australian Consumer Law. If you are otherwise not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with our policy below. If your product arrived damaged or faulty, please submit a request to connect@ritualfor.rest outlining the primary reason for the return. Please have your sales invoice and order number at hand. Our Customer Care team will get back to you with next steps. Once the item has been received, inspected and approved, we will exchange the product or issue a refund for the purchase amount.

FOR REST RETURNS POLICY

FOR REST (Yohaku Space Pty Ltd) - ABN 99 672 812 136 "we", "us" or the "Proprietor") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Usage Terms: http://www.ritualfor.rest/returns If you would like more information, please don't hesitate to contact us at connect@ritualfor.rest

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product or good has a major failure when:

1. it has a problem that would have stopped someone from buying it if they’d known about it;

2. it is significantly different from the sample or description;

3. it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;

4. it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or

5. it is unsafe.

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.

Refunds

Returns

Replacement or credit as remedy

If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

What you must return to us

To receive a replacement or credit, you must first return the item to us along with its original packaging.

Returning items within the first 10 Business Days

If we receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not the Proprietor is at fault and:

· (Proprietor at fault) if we consider that the Proprietor is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or

· (Proprietor not at fault) if we consider that the Proprietor is not at fault, then:

- if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or

- if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.

Returning items after the first 10 Business Days

If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not the Proprietor is at fault and:

· (Proprietor at fault) if we consider that the Proprietor is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or

· (Proprietor not at fault) if we consider that the Proprietor is not at fault, then no replacement or credit will be provided. The Proprietor may, however, choose to provide a replacement or credit in some cases at its discretion.

Business Days

In this returns policy, "Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Byron Bay Shire, NSW are open for business.

Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to the Proprietor. If we consider that the Proprietor is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that the Proprietor is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.